Business Vocabulary

#381

service recovery

Example sentences

1. The company reviewed how it handles service recovery.
2. The team received basic training on service recovery.
3. The manager discussed ways to improve service recovery.

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#382

customer journey

Example sentences

1. The team discussed the customer journey during the meeting.
2. The manager explained the customer journey to the team.
3. The report includes details about the customer journey.

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#383

touchpoint

Example sentences

1. The team discussed the touchpoint during the meeting.
2. The manager explained the touchpoint to the team.
3. The report includes details about the touchpoint.

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#384

feedback form

Example sentences

1. Please read the feedback form before the meeting.
2. The manager sent the feedback form to the team by email.
3. The office keeps a copy of the feedback form for its records.

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#385

testimonial

Example sentences

1. The director approved the testimonial yesterday.
2. The team reviewed the testimonial before sending it.
3. The testimonial helped everyone understand the next steps.

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#386

review

Example sentences

1. Please read the review before the meeting.
2. The manager sent the review to the team by email.
3. The office keeps a copy of the review for its records.

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#387

rating

Example sentences

1. The product received a high rating from customers.
2. The manager checked the rating on the company website.
3. A better rating can attract more customers.

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#388

loyalty program

Example sentences

1. The business introduced a new loyalty program this month.
2. We asked customers what they thought about the loyalty program.
3. The company wants to make the loyalty program easier to use.

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#389

membership

Example sentences

1. The manager checked the quality of the membership.
2. A clear price helped customers choose the membership.
3. The team promoted the membership on the company website.

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#390

subscription

Example sentences

1. The manager checked the quality of the subscription.
2. A clear price helped customers choose the subscription.
3. The team promoted the subscription on the company website.

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#391

renewal

Example sentences

1. The customer completed the renewal before the service ended.
2. The company sent a reminder about the renewal.
3. Early renewal gave the customer a small discount.

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#392

cancellation

Example sentences

1. The customer requested a cancellation by email.
2. The company confirmed the cancellation the same day.
3. The cancellation did not include an extra fee.

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#393

retention rate

Example sentences

1. The company checks retention rate in its regular reports.
2. The team reviewed retention rate before preparing the budget.
3. Clear data helps the company understand retention rate.

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#394

churn

Example sentences

1. The company took action after learning about churn.
2. Clear rules can reduce problems connected with churn.
3. The manager asked the team to report concerns about churn.

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#395

customer lifetime value (CLV)

Example sentences

1. The finance team reviewed information about customer lifetime value (CLV).
2. The latest report shows a change in customer lifetime value (CLV).
3. The manager asked for more details about customer lifetime value (CLV).

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#396

customer relationship management (CRM)

Example sentences

1. The company discussed how to use customer relationship management (CRM) in its daily work.
2. Employees received basic training related to customer relationship management (CRM).
3. The team discussed how customer relationship management (CRM) could support the business.

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#397

account management

Example sentences

1. Account management is part of the team's regular work.
2. The manager asked for a short update about account management.
3. The team looked for a better way to manage account management.

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#398

after-sales service

Example sentences

1. The business introduced a new after-sales service this month.
2. We asked customers what they thought about the after-sales service.
3. The company wants to make the after-sales service easier to use.

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#399

personalization

Example sentences

1. The manager checked the quality of the personalization.
2. A clear price helped customers choose the personalization.
3. The team promoted the personalization on the company website.

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#400

omnichannel service

Example sentences

1. The business introduced a new omnichannel service this month.
2. We asked customers what they thought about the omnichannel service.
3. The company wants to make the omnichannel service easier to use.

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