Business Vocabulary

#361

service-level agreement (SLA)

Example sentences

1. The director approved the service-level agreement (SLA) yesterday.
2. The team reviewed the service-level agreement (SLA) before sending it.
3. The service-level agreement (SLA) helped everyone understand the next steps.

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#362

response time

Example sentences

1. The monthly report includes data on response time.
2. A change in response time can affect the company's decisions.
3. The team compared current information about response time with last year's data.

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#363

resolution time

Example sentences

1. The monthly report includes data on resolution time.
2. A change in resolution time can affect the company's decisions.
3. The team compared current information about resolution time with last year's data.

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#364

first-contact resolution

Example sentences

1. First-contact resolution is part of the team's regular work.
2. The manager asked for a short update about first-contact resolution.
3. The team looked for a better way to manage first-contact resolution.

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#365

support ticket

Example sentences

1. Please read the support ticket before the meeting.
2. The manager sent the support ticket to the team by email.
3. The office keeps a copy of the support ticket for its records.

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#366

help desk

Example sentences

1. The help desk introduced a new service for local customers.
2. Our team visited the help desk to discuss future work.
3. The help desk changed its plan after studying the market.

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#367

call center

Example sentences

1. The call center shared its yearly results with employees.
2. A clear plan helped the call center grow slowly and safely.
3. The call center wants to improve the quality of its work.

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#368

contact center

Example sentences

1. The contact center introduced a new service for local customers.
2. Our team visited the contact center to discuss future work.
3. The contact center changed its plan after studying the market.

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#369

chatbot

Example sentences

1. The business uses information about chatbot to make decisions.
2. The team learned about the benefits and risks of chatbot.
3. The company reviewed its approach to chatbot.

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#370

self-service

Example sentences

1. The company discussed how to use self-service in its daily work.
2. Employees received basic training related to self-service.
3. The team discussed how self-service could support the business.

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#371

knowledge base

Example sentences

1. The company discussed how to use knowledge base in its daily work.
2. Employees received basic training related to knowledge base.
3. The team discussed how knowledge base could support the business.

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#372

frequently asked questions (FAQ)

Example sentences

1. The company discussed how to use frequently asked questions (FAQ) in its daily work.
2. Employees received basic training related to frequently asked questions (FAQ).
3. The team discussed how frequently asked questions (FAQ) could support the business.

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#373

complaint

Example sentences

1. The company took action after learning about complaint.
2. Clear rules can reduce problems connected with complaint.
3. The manager asked the team to report concerns about complaint.

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#374

claim

Example sentences

1. The manager discussed problems related to claim.
2. The company made a plan to reduce the effect of claim.
3. The report explains how claim could affect the business.

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#375

refund

Example sentences

1. The customer asked for a refund after receiving the wrong item.
2. The company sent the refund within five working days.
3. A clear refund policy helps customers feel safe.

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#376

return

Example sentences

1. The customer requested a return because the product was damaged.
2. The shop accepted the return and checked the item.
3. The return process was simple and quick.

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#377

replacement

Example sentences

1. The company offered a replacement for the broken product.
2. The customer received the replacement the next day.
3. A fast replacement can improve customer trust.

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#378

warranty

Example sentences

1. The company improved its warranty after customer feedback.
2. Customers were happy with the new warranty.
3. The sales team explained the benefits of the warranty.

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#379

guarantee

Example sentences

1. The manager checked the quality of the guarantee.
2. A clear price helped customers choose the guarantee.
3. The team promoted the guarantee on the company website.

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#380

escalation

Example sentences

1. The support team discussed the meaning of escalation during the meeting.
2. The manager gave a simple example of escalation.
3. The report explains how escalation can affect the company.

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